NurseCheck · The paper trail

The Paper Trail — What A Hospital Has To Keep, Post, And Report

Four pages in this matrix reach a point where a record would settle the question, and none of them prints the rule that creates the record. The overnight gap page asks what may be done when a specialty is not there. The on-call page asks what being on call means. The emergency screening page asks what has to happen when someone arrives. The page about what follows a report asks who comes and looks. This page is the layer underneath all four: what the hospital has to write down, put on the wall, and report outward — and for how long. The most important single fact in it is a negative one. Paragraph (r) requires three things to be maintained, and only the first has a retention period: five years from the date of transfer, for records of transferred individuals. The on-call list and the central log have no stated period at all, and this page does not invent one.

42 CFR 489.20(l), (m), (q), (r); 42 CFR 489.24(j); 42 CFR 489.53(b)(2) — What the hospital has to keep, post, and report — the documentary layer Official text

Check your situation

Answer the questions below. The result shows the rules that turn on your answers, the statutory text behind them, and the facts you still need to confirm yourself.

1. Which moment is this about?

The three maintenance duties in paragraph (r) attach at different moments. The log is keyed to anyone who comes to the emergency department. The five years attaches to a transfer, and runs from its date. The on-call list is what the written policies under Sec. 489.24(j) are run by. Every block is shown either way — this decides which comparison is drawn out at the top.

2. What do you most need to know?

Two of these four have answers in the text and two do not. What has to be kept, and what the consequence of not keeping it is, are both written down. How long the list and the log are kept, and whether any of it is an individual's own duty, are not.

What turns on your answers

What to document

A record-keeping aid built from what the law makes relevant.

If you need to escalate

The text, verbatim

Everything above is derived from the text reproduced here. Read it before relying on any summary.

§ 489.20(l) The whole section is agreed to, not just these paragraphs

Effective 1994-06-22
(l) In the case of a hospital as defined in § 489.24(b) to comply with § 489.24.

Official text Printed as the scope anchor. Paragraphs (l) through (r) were added together at 59 FR 32120, June 22, 1994. (l) is the general agreement to comply; (m), (q) and (r) are three specific things that compliance is measured by, and Sec. 489.53(b)(2) names those three as grounds for termination. It does not name (l).

§ 489.20(m) Receiving a transfer that looks wrong — the duty to say so

Effective 1994-06-22
(m) In the case of a hospital as defined in § 489.24(b), to report to CMS or the State survey agency any time it has reason to believe it may have received an individual who has been transferred in an unstable emergency medical condition from another hospital in violation of the requirements of § 489.24(e).

Official text Two qualifiers carry the whole paragraph. The trigger is "reason to believe", not knowledge and not a finding — the hospital is not asked to decide whether the transfer was in fact unlawful. And the individual must have been transferred "in an unstable emergency medical condition"; Sec. 489.53(a)(10) states the same duty for the enforcement side without repeating that phrase. The duty runs to CMS or the State survey agency. It is the hospital's duty, not a nurse's.

§ 489.20(q) Posting — the duty begins before anyone asks

Effective 1994-06-22
(q) In the case of a hospital as defined in § 489.24(b)—

Official text The chapeau to two posting duties that have nothing in common except that both are posted. One is about a patient's rights under the statute; the other is about the hospital's payor participation. They sit under the same paragraph.

§ 489.20(q)(1) The sign about rights — and where exactly it has to be

Effective 1994-06-22
(1) To post conspicuously in any emergency department or in a place or places likely to be noticed by all individuals entering the emergency department, as well as those individuals waiting for examination and treatment in areas other than traditional emergency departments (that is, entrance, admitting area, waiting room, treatment area), a sign (in a form specified by the Secretary) specifying rights of individuals under Section 1867 of the Act with respect to examination and treatment for emergency medical conditions and women in labor; and

Official text The four places in parentheses — entrance, admitting area, waiting room, treatment area — are the statute's own examples of "areas other than traditional emergency departments", so the duty follows the individual beyond the ED door. The content is"in a form specified by the Secretary": the paragraph fixes the place and the subject matter, not the wording.

§ 489.20(q)(2) The sign that is not about emergency care at all

Effective 1994-06-22
(2) To post conspicuously (in a form specified by the Secretary) information indicating whether or not the hospital or rural primary care hospital participates in the Medicaid program under a State plan approved under title XIX.

Official text Kept beside (q)(1) because that is where the text puts it. It is a Medicaid participation notice inside the paragraph that is otherwise about emergency rights, and nothing in the paragraph explains the pairing. Reported as it stands rather than tidied away.

§ 489.20(r) What has to be kept — and who has to keep it

Effective 1994-06-22
(r) In the case of a hospital as defined in § 489.24(b) (including both the transferring and receiving hospitals), to maintain—

Official text The parenthetical is the part that matters: the duty is symmetric. A hospital that sends and a hospital that receives are both maintaining. Three items follow, and only the first is given a retention period.

§ 489.20(r)(1) Five years, counted from the transfer

Effective 1994-06-22
(1) Medical and other records related to individuals transferred to or from the hospital for a period of 5 years from the date of the transfer;

Official text "To or from" — the record follows the individual in either direction, matching the chapeau's "both the transferring and receiving hospitals". The clock starts on the date of the transfer, not on discharge and not on the date of a complaint. This is the only number in paragraph (r).

§ 489.20(r)(2) The on-call list, and the paragraph it points at

Effective 1994-06-22
(2) An on-call list of physicians who are on the hospital's medical staff or who have privileges at the hospital, or who are on the staff or have privileges at another hospital participating in a formal community call plan, in accordance with § 489.24(j)(2)(iii), available to provide treatment necessary after the initial examination to stabilize individuals with emergency medical conditions who are receiving services required under § 489.24 in accordance with the resources available to the hospital; and

Official text Two things are being kept: the list, and the standard the list has to meet. The standard is not written here — it is incorporated by pointing at Sec. 489.24(j)(2)(iii), which then points back at this paragraph in its own opening line. The list is of physicians who are available for treatment "necessary after the initial examination", which is a different moment from the screening examination itself.

§ 489.20(r)(3) The central log — keyed to the same phrase that triggers screening

Effective 1994-06-22
(3) A central log on each individual who comes to the emergency department, as defined in § 489.24(b), seeking assistance and whether he or she refused treatment, was refused treatment, or whether he or she was transferred, admitted and treated, stabilized and transferred, or discharged.

Official text This is the paragraph that connects this cell to cell 9. "Comes to the emergency department" is the defined term that triggers the screening duty, and it is the same term the log is keyed to, cross-referenced to the same definition at Sec. 489.24(b). The log is a record of six outcomes, not of care: refused, was refused, transferred, admitted and treated, stabilized and transferred, discharged. No retention period is stated for it.

§ 489.20-editorial-note Three of these paragraphs were paused before they started

Effective 1994-06-22
At 59 FR 32120, June 22, 1994, § 489.20(l) through (r) were added. Paragraphs (m), (r)(2), and (r)(3) of this section contain information collection and recordkeeping requirements and will not become effective until approval has been given by the Office of Management and Budget.

Official text An editorial note carried in the current CFR text, not an editorial comment on it. Three of the paragraphs this cell is built on — the reporting duty, the on-call list and the central log — were added in 1994 subject to OMB clearance under the Paperwork Reduction Act. The note is still printed. It is reproduced because the three paragraphs it names are exactly the ones that impose a paperwork duty, and because a reader who finds it may otherwise think the text is not in force.

§ 489.24(j) On-call availability — and a cross-reference that runs both ways

Effective 1994-06-22
(j) Availability of on-call physicians. In accordance with the on-call list requirements specified in § 489.20(r)(2), a hospital must have written policies and procedures in place—

Official text Sec. 489.20(r)(2) requires an on-call list "in accordance with § 489.24(j)(2)(iii)". Sec. 489.24(j) opens by requiring written policies "in accordance with the on-call list requirements specified in § 489.20(r)(2)". Each paragraph points into the other, and neither can be read alone. What (j) adds is the instrument: written policies and procedures. The list is the artefact; the policies are what the list is supposed to be run by.

§ 489.24(j)(1) When the specialty is not there

Effective 1994-06-22
(1) To respond to situations in which a particular specialty is not available or the on-call physician cannot respond because of circumstances beyond the physician's control; and

Official text The written policies have to cover the gap, not just the roster. Two situations are named: the specialty is absent, or the physician who is on call cannot respond for reasons outside that physician's control. The paragraph requires a policy for both; it does not say what the policy must provide.

§ 489.24(j)(2)(i)-(ii) Elective surgery and two hospitals at once

Effective 1994-06-22
(i) Permit on-call physicians to schedule elective surgery during the time that they are on call; (ii) Permit on-call physicians to have simultaneous on-call duties; and

Official text These are permissions the hospital may elect, each one conditioned: if the hospital elects to allow them, the written policies have to provide that emergency services are still available to meet the needs of individuals with emergency medical conditions. The election is the hospital's; the condition is not optional.

§ 489.24(j)(2)(iii) The community call plan — six elements, and one that gives nothing up

Effective 1994-06-22
(iii) Participate in a formal community call plan. Notwithstanding participation in a community call plan, hospitals are still required to perform medical screening examinations on individuals who present seeking treatment and to conduct appropriate transfers. The formal community plan must include the following elements: (A) A clear delineation of on-call coverage responsibilities; that is, when each hospital participating in the plan is responsible for on-call coverage. (B) A description of the specific geographic area to which the plan applies. (C) A signature by an appropriate representative of each hospital participating in the plan. (D) Assurances that any local and regional EMS system protocol formally includes information on community on-call arrangements. (E) A statement specifying that even if an individual arrives at a hospital that is not designated as the on-call hospital, that hospital still has an obligation under § 489.24 to provide a medical screening examination and stabilizing treatment within its capability, and that hospitals participating in the community call plan must abide by the regulations under § 489.24 governing appropriate transfers. (F) An annual assessment of the community call plan by the participating hospitals.

Official text The paragraph that Sec. 489.20(r)(2) incorporates. Its first sentence is a non-derogation clause: joining a plan does not move the screening duty to whichever hospital is on call. Element (E) says the same thing a second time and adds "within its capability". Element (F) is the only one with a frequency on it — annual — and it is an assessment by the hospitals themselves, not a filing with anyone.

§ 489.53(b)(2) What losing the agreement is triggered by

Effective 1994-06-22
(2) The hospital fails to comply with § 489.20(m), (q), and (r), which require the hospital to report suspected violations of § 489.24(e), to post conspicuously in emergency departments or in a place or places likely to be noticed by all individuals entering the emergency departments, as well as those individuals waiting for examination and treatment in areas other than traditional emergency departments, (that is, entrance, admitting area, waiting room, treatment area), signs specifying rights of individuals under this subpart, to post conspicuously information indicating whether or not the hospital participates in the Medicaid program, and to maintain medical and other records related to transferred individuals for a period of 5 years, a list of on-call physicians for individuals with emergency medical conditions, and a central log on each individual who comes to the emergency department seeking assistance.

Official text CMS's own one-sentence summary of the three paragraphs, and the reason this cell exists: it was the first place Sec. 489.20(m), (q) and (r) appeared in this project. Note what the summary drops — it says "individuals with emergency medical conditions" for the on-call list but not the "after the initial examination" qualifier, and it states the five years for transferred individuals' records without saying the other two items have no stated period.

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